1. Information on personal data collection
1.1 Personal Data
Below, we will introduce to you the processing of personal data when using our website. Personal data refers to all data related to you personally, such as name, address, email address, and user behavior. In this way, we would like to inform you of our processing procedures while complying with our legal obligations, particularly those under the EU General Data Protection Regulation (GDPR).
2. Personal data processing when accessing our website
When using a website for the purpose of obtaining information, that is, only viewing the website without registration, and without the need for you to provide us with any other information, we will process personal data transmitted from your browser to our server. Technically speaking, the following data is necessary for us to showcase our website to you and ensure stability and security, and therefore must be processed by us. The legal basis is art. GDPR 6 (1) f:
（1） IP address
(B) Request date and time
(C) Request Content (Visited Page)
(D) The amount of data transmitted in each case
(E) Browser
3. More features and discounts on our website
3.1 Overview of Various Discounts
In addition to using our website purely for informational purposes, we also offer various services that interest you (such as registering an account, purchasing goods), and we use other features to promote sales (such as payment method selection) and analyze or market our quotes, which will be detailed in sections 4 and 5 below. For this, you usually have to provide further personal data and/or we process this further data to perform the corresponding services. The above data processing principles apply to all data processing purposes described here.
3.2 Using external service providers
In some cases, we may use external service providers to process your data (such as payment service providers, shipping companies, for more information on these, please refer to sections 5 and 6 below). These service providers are carefully selected by us, bound by our instructions, and regularly monitored.
3.3 Further involvement of third parties
In addition, if we provide services to participate in promotions, competitions, contracts, or similar services with partners, we may transfer your personal data to third parties not mentioned in this privacy policy. Depending on the service, your data may also be collected by the partners themselves. When you provide data or in the corresponding promotional description, you will receive more detailed information.
3.4 Third parties outside the European Economic Area
If our service provider or partner is located in a country/region outside the European Economic Area (EEA), we will inform you of the consequences of this situation in the discount description.
4. Process personal data when you contact us or register an account with us
When you contact us via email or contact form, the data you provide (your email address, name, and phone number, if applicable) will be stored by us for answering your questions. When you register a customer account with us, we only collect information that you voluntarily share with us. This data may include, for example:
(A) Your first and last name (depending on the situation) may also be your title or username
(B) Login data: Your email address and password of your own choice
(C) Your contact information, such as your name, postal address, phone number, fax number, email address
(D) Any further information you may share with us about yourself and your interests
5. Process personal data when you shop with us
5.1 Shopping Information
If you order products from our online store, we will collect your shopping data. According to the type of purchase and processing status, shopping data may include the following information:
(A) Detailed information about the purchased product (name, price, model, etc.)
(B) Order number
(C) Delivery address and billing address
(D) Delivery and payment status, such as "completed" or "sent"
(E) Information and communication related to the purchase (such as complaints and customer service messages)
(F) Return status, such as "in progress"
(G) Service provider information involved (such as the number of shipments for parcel services)
5.2 Payment Details
We offer you various payment methods, especially [credit card] and [PayPal]. We collect the payment details you share to execute the payment. We have received further payment details from external payment service providers and credit institutions that cooperate with us in executing payments and conducting credit checks. We will only forward the information required for processing payments to our payment service provider.
Payment details include:
(A) Billing address
(B) Preferred payment method
(C) IBAN and BIC or account and category codes
(D) Credit card details
Payment details also include other information directly related to payment processing and credit checks. For example, this applies to information recognized by external payment service providers, such as the PayPal ID when you make a payment using PayPal.
5.3 Transfer outstanding debt data to collection service providers
Legal basis: The legal basis for transmitting data within the framework of trust collection services is Article 6 (1) b of GDPR; Data is transmitted within the framework of selling debt in accordance with Article 6 (1) f of GDPR.
6. Biscuits
6.1 General information about cookies
We may use cookies, tags, network pixels, and similar technologies to automatically collect information about our services. Cookies or tags are codes that allow our technical partners to collect information that typically cannot directly identify you. If required by law, we will seek your consent before using cookies or other tracking techniques. The information in this section describes our use of cookies and your ability to control the use of cookies for advertising related purposes. As stated below, we will not use cookies or similar tracking techniques to process your personal data unless they are absolutely necessary cookies or you choose to join (i.e. agree) by using the cookie banner or consent manager on our website. You can click on the "Manage Cookies" link in the website footer at any time to withdraw your consent or update your preferences.
6.2 Cookies.
A cookie is a small network file that a website or its provider transfers to your device's hard drive through your web browser, allowing the website or provider's system to recognize your browser and remember certain information.
Generally speaking, the purpose of using first party and third-party cookies is as follows: to ensure the normal operation of our services; Provide a secure browsing experience during your use of our services; Collect passive information about your use of our services; Measure how you interact with our marketing activities; Help us improve our services; And remember your preferences for your convenience.
We use the following types of cookies in our services:
An absolutely necessary cookie. These cookies are crucial as they enable you to use our services. For example, strictly necessary cookies allow you to access the secure areas of our services. Without these cookies, certain services will not be available. These cookies will not collect information about you for marketing purposes. This type of cookie is crucial for the normal operation of our service and cannot be disabled.
Functional cookies. We use functional cookies to remember your choices so that we can customize our services and provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences for our services. We will not use functional cookies for online marketing targeting you. Although it is possible to disable these cookies, this may result in reduced functionality during your use of our services.
Performance or cookie analysis. These cookies collect passive information about how you use our services, including the web pages you visit and the links you click on. We use the information collected by such cookies to improve and optimize our services. We will not use these cookies for online marketing targeting you. You can disable these cookies as follows.
Advertising or targeted cookies. These cookies are used to make advertising information more relevant to you. Their functions include preventing the same advertisement from repeatedly appearing, ensuring that the advertisement is displayed correctly to advertisers, and in some cases, selecting advertisements based on your interests. Our third-party advertising partners may use these cookies to build your profile of interests and place related advertisements on other websites. You can disable these cookies as follows.
6.3 Your Choice
You can manage browser cookies through browser settings. The "Help" feature on most browsers will tell you how to prevent the browser from accepting new cookies, how to let the browser notify you when it receives new cookies, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, if you do this, you may need to manually adjust some preferences every time you visit the site, and certain features and services may not be available.
6.4 Location information.
You can adjust the device settings to disable location services in (a) device settings; (b) Deny access to location information for certain websites or mobile applications by changing relevant preferences and permissions in your mobile device or browser settings
7. Transferring data to third parties
7.1 Transfer only if permitted by law
We only forward your data when permitted by German or European law. We work closely with certain service providers, such as customer service providers (such as hotline service providers), technology service providers (such as operating computer centers), or logistics companies (such as postal companies like China Post). These service providers can usually only represent us in handling your data under special conditions. When we use them to process orders, service providers only have the right to access your data within the scope and time required to provide the relevant services. If you shop with one of our partners, we will forward your specific shopping data to that partner (such as your name and delivery address) so that the partner can send you the ordered goods.
7.2 Technical service providers
We collaborate with technology service providers to provide our services. These service providers include SHOPLINE. If they process your data outside the EU, it may mean that your data will be transferred to countries with lower data protection standards than the EU. In this case, we will ensure that the relevant service providers guarantee the same level of data protection through contracts or other means.
7.4 Payment service providers and credit institutions
We offer different payment methods, such as prepayment, credit card payment, PayPal payment, and invoice payment. For this purpose, payment data can be transmitted to payment service providers that cooperate with us.
7.5 Shipping Company
(A) We cooperate with external transportation companies (such as China Post) to deliver orders. These transportation companies receive the following data to execute related orders:
（2） Your name
(C) Your delivery address
(D) Your postal code (if applicable) (if you wish to deliver the order to DHL packaging station)]
(E) Your email address (if applicable) (if the shipping company wishes to notify you of the temporary delivery date via email)
7.6 Authorities and other third parties
If we have an obligation to comply with official or court decisions, or for the purpose of litigation, we will forward your data to the prosecution or other third parties as necessary.
8. Data retention and deletion
We will store your personal data for the time required for the purposes specified in this privacy statement, especially to fulfill our contractual and legal obligations. If or as long as the law allows us to store your personal data for specific purposes (including defending legal claims), we may also store your personal data for other purposes.
If you close your customer account, we will delete all the data we store about you. If it is not possible or necessary to completely delete your data due to legal reasons, the relevant data will be blocked from further processing. If data is blocked, technical and organizational measures will be used as needed and only for specific purposes (such as during tax audits) to ensure that only a few employees have access to the relevant data. For example, in the following situations:
(A) Your order and payment details, as well as possible other details, are typically subject to various legal retention obligations, such as those in Handelsgesetzbuch (HGB - Commercial Code) and Abbabenordnung (AO - Tax Law). The law requires us to retain this data for tax and financial audits for up to ten years. Only in this way can we ultimately delete the relevant data.
(B) Even if your data is not subject to any legal retention obligations, we may not immediately delete it if allowed by law, but instead conduct preliminary blocking. This is particularly applicable in situations where we may need relevant data for further contract processing, litigation, or legal defense (such as in the event of a complaint). The decisive criterion for the duration of the blockade is the statutory statute of limitations. After the expiration of the relevant time limit, the relevant data will ultimately be deleted.
If the data is anonymous or pseudonymous, and deletion would exclude or seriously hinder processing for scientific research or statistical purposes, deletion may be abandoned if permitted by law.
9. How is my personal data protected?
We use technology and organizational measures to protect our system. Regarding your order and customer login, we use SSL encryption (Secure Socket Layer) to securely transmit your personal data.
10. Your rights
10.1 Your rights as data controller over us
As a data controller, you have the following rights to personal data related to you:
(A) The right to information,
(B) The right to correct or delete,
(C) The right to restrict processing,
(D) The right to oppose processing,
(E) Data portability rights.
(F) The right to withdraw consent (if consent is the basis of data processing).
10.2 Information Request
To ensure that your data is not leaked to third parties during the information request process, please include sufficient identification in your request.
10.3 Revocation of Consent.
If you agree to process your data, you may withdraw that consent at any time. Such revocation will affect your permission to process your personal data after expressing it to us. The permission to process your data will not be affected until you revoke it.
10.4 Opposition when handling based on balance of interests
(A) If we process your personal data based on a balance of interests, you may object to such processing. If no processing is required, especially for the purpose of fulfilling the contract with you, this is the case. We have explained each situation in the following functional description. When raising such objections, we ask you to explain the reasons why we should not process your personal data in the current way. If you raise objections, we will review the situation and stop or adjust data processing, or show you convincing legal reasons for our continued processing.
(B) Of course, you may object to the processing of your personal data for advertising and data analysis purposes at any time. The best way to raise objections to advertisements is to contact us using the contact information provided above.
You also have the right to complain to data protection regulatory agencies about our handling of your personal data. The authority of regulatory authorities depends on the location of the data controller. However, you can contact any data protection agency of any EU member state, especially the data protection agency in your place of residence, which will forward your complaint to the competent authority.
11. Changes to this Privacy Policy
Further improvements to our website or changes in legal or regulatory requirements may require changes to this privacy statement. Therefore, we encourage you to reread this privacy statement from time to time.